Complaints and returns

Service complaint form – www.buybestlikes.com

Withdrawal form from the service contract – www.buybestlikes.com

The consumer has, among others: Details regarding the handling of extrajudicial complaints and investigations relating to:

is entitled to request the provincial inspector of the Trade Inspection to initiate mediation proceedings regarding an amicable dispute between the User and the Service Provider.
You may also submit a complaint via the ODR online platform, available at: http://ec.europa.eu/consumers/odr/.

Complaint handling procedure
The User may have complaints regarding services provided within the Website, as well as those that have not been performed or should not be performed.
Complaints can be written in writing to the following address:  “LATIVIA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ” (“LATIVIA LIMITED LIABILITY COMPANY”), ul. Krakowska 180-117, 52-015 Wrocław or by e-mail: shop@buybestlikes.com
In the user’s complaint, you should receive your name and surname, correspondence address, type and description of the problem.
The Service Provider undertakes to consider each complaint within the deadline of 30 days, if it was not possible, please contact it within the User’s period when the complaint will be considered. If the complaint is missing, the Service Provider will request the User to complete it within 7 days from the date of receipt of the request by the User.